Privacy Policy

  1. Introduction

    2. Well Uganda ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data in compliance with Uganda’s Data Protection and Privacy Act, 2019.

  2. Data Collection

    3. We collect personal data that you provide directly to us when using our services. This may include:

    • Personal Information: Name, email address, phone number, and other contact details.
    • Usage Data: Information about how you use our website and services, including IP address, browser type, and access times.
    • Transactional Data: Details about transactions you conduct through our services.

  3. Legal Basis for Data Processing

    4. We process your personal data based on the following legal grounds:

    • Consent: You have given your explicit consent for us to process your data for specified purposes.
    • Performance of a Contract: Processing is necessary for the performance of a contract to which you are a party.
    • Legal Obligation: Processing is necessary for compliance with a legal obligation to which we are subject.
    • Legitimate Interests: Processing is necessary for our legitimate interests, provided these do not override your rights and freedoms.

  4. Use of Personal Data

    5. We use your personal data for the following purposes:

    • To provide and maintain our services.
    • To manage your account and respond to your inquiries
    • To process transactions and send related information, including purchase confirmations and invoices.
    • To communicate with you about updates, promotions, and news.
    • To analyze and improve our services and user experience.

  5. Data Security

    6. We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:

    • Secure server infrastructure
    • Encryption of data in transit and at rest
    • Regular security assessments and updates.

  6. Data Subject Rights

    7. You have the following rights regarding your personal data:

    • Right to Access: Request access to your personal data.
    • Right to Rectification: Request access to your personal data.
    • Right to Erasure: Request deletion of your personal data under certain conditions.
    • Right to Restrict Processing: Request restriction of processing your data under certain conditions.
    • Right to Data Portability: Request transfer of your data to another organization or to you directly.
    • Right to Object: Object to the processing of your personal data in certain circumstances.

  7. Data Retention

    8. We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected and to comply with legal, regulatory, or contractual obligations.

  8. Data Sharing and Disclosure

    9. We may share your personal data with:

    • Service Providers: Third-party vendors who provide services on our behalf.
    • Legal Authorities: Law enforcement or regulatory bodies if required by law.
    • Business Transfers: In connection with any merger, sale of company assets, or acquisition.

  9. Cross-Border Data Transfers

    10. We transfer personal data outside Uganda only when necessary and ensure adequate protection is in place, in compliance with the Data Protection and Privacy Act, 2019.

  10. Changes to This Privacy Policy

    11. We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the effective date.

  11. Contact Us

    12. If you have any questions or concerns about this Privacy Policy or our data processing practices, please Contact Us